viralqqPrivacy Policy

This page describes what we collect when you use viralqq and how we keep that data protected. We at viralqq process personal information—email address, government ID, proof of address, payment account details—to verify your identity, process deposits and withdrawals, and deliver our sportsbook (football betting on Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

Our data handling follows anti-money-laundering (AML) and know-your-customer (KYC) frameworks required in most jurisdictions. We do not sell your personal data to advertisers or data brokers. We share certain information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) and anti-fraud vendors only to the extent necessary to complete your transactions and detect fraudulent access.

Our privacy practices apply to users accessing viralqq from supported jurisdictions. If you are located in a jurisdiction where online gaming is prohibited, you should not use our platform.

What data we collect on viralqq

We collect personal information during account registration and ongoing use of viralqq:

• Account registration: Email address, password, username, and basic profile details (first name, last name, date of birth).
• Identity verification (KYC): Government-issued ID number, photo of ID document, proof of address (utility bill or bank statement), and in some cases, a selfie for document-holder verification.
• Payment information: Your payment account identifier (e.g., OVO account number, e-wallet account number), transaction history (deposit amounts, dates, times), and withdrawal destination details.
• Betting and gaming activity: Your bet history, game sessions, balance changes, and account login timestamps.
• Device and network data: Your mobile device type (Android or iOS), IP address, internet service provider, and browser type (used for security and fraud detection).
• Communication logs: If you contact our support team, we retain your chat messages, emails, and ticket submissions.

We do not collect location data (GPS) unless you explicitly grant permission in your device settings. We do not collect health, ethnicity, political affiliation, or religious information unless you voluntarily provide it in a support message.

How we use your data on viralqq

We use the personal information we collect for the following purposes:

• Account verification: We verify your identity using your ID and address documents to comply with KYC regulations and prevent fraud.
• Payment processing: We share your payment account details with our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment processors, and banks) only to process deposits and withdrawals.
• Anti-fraud and AML compliance: We analyze your betting patterns, device information, and transaction history to detect suspicious activity and comply with anti-money-laundering regulations.
• Bet settlement: We use your account information to credit winnings and deduct losses from your balance.
• Customer support: We review your account history and communication logs to respond to your queries and resolve disputes.
• Service improvement: We analyze anonymized usage patterns (e.g., which products are used most on viralqq) to improve our platform's performance and user experience.

Third-party data processors

We share personal data with the following third parties to operate viralqq:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet-enabled banks, mobile banking, local payment, online payment, e-wallet receive your payment account details and transaction amounts to process deposits and withdrawals.
• Fraud-detection services: We may use third-party vendors to analyze your device information and IP address to detect and prevent fraudulent access.
• AML compliance partners: Where required by law, we may share transaction history and personal details with compliance partners to satisfy anti-money-laundering reporting obligations.
• Customer support tools: We use support ticketing systems that store your messages and account details in the cloud.

All third-party processors are contractually obligated to keep your data confidential and use it only for the purposes we specify. We do not allow third parties to use your data for their own marketing or profit.

How long we keep your data

We retain personal information for as long as your viralqq account is active, plus a retention period of typically 5–7 years after account closure. This retention period is required to satisfy accounting, tax, and anti-money-laundering regulations in jurisdictions where we operate.

If you request account deletion, we may delete some personal data (e.g., profile photo, communication logs) but will retain transaction history, ID scans, and payment records to comply with legal and regulatory obligations. We will not use retained data for marketing or account recovery after deletion.

Your data on viralqq is protected with encryption and shared only with payment partners and fraud-detection services—never sold.

Cookies and tracking on viralqq

We use cookies and similar tracking technologies to improve your viralqq experience:

• Session cookies: These keep you logged into your viralqq account during a single browser session and expire when you log out or close the browser.
• Preference cookies: We store your language preference, timezone, and notification settings so you don't have to re-enter them on every login.
• Analytics cookies: We use anonymized analytics to understand which viralqq products (football, live dealer, slots, esports) are most used, without tracking individual users.

We do not use third-party advertising cookies on viralqq. You can disable cookies in your browser settings; however, some viralqq features may not work properly without them. On mobile browsers (iOS Safari, Android Chrome), cookie settings are configured similarly.

Your rights regarding data on viralqq

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: You can request a copy of all personal data we hold about you. We will provide this within 30 days of a verified request.
• Correction: If your personal data is inaccurate, you can request that we correct it (e.g., updating your address in your viralqq account).
• Deletion: You can request deletion of your viralqq account and associated personal data, subject to legal retention obligations (see retention section above).
• Data portability: You can request a machine-readable copy of your personal data so you can transfer it to another service.
• Complaint: If you believe we have mishandled your data, you can lodge a complaint with your jurisdiction's data-protection authority.

To exercise any of these rights, contact our support team via in-app chat or email from your viralqq account. We will verify your identity before fulfilling your request.

How we secure your data on viralqq

We protect your personal information with industry-standard security measures:

• HTTPS encryption: All data transmitted between your device and our viralqq servers is encrypted using HTTPS (TLS 1.2 or higher).
• Password security: Passwords are hashed and salted, not stored in plaintext. We recommend using a unique, strong password and enabling two-factor authentication (2FA) in your account settings.
• Secure storage: Personal data is stored on encrypted databases with restricted access. Only viralqq staff with legitimate business need can access your information.
• Regular audits: We conduct periodic security audits and penetration testing to identify and address vulnerabilities.

However, no security system is non-specific info foolproof. If you suspect unauthorized access to your viralqq account, reset your password immediately and contact support. We are not liable for losses resulting from your password being compromised or your device being malware-infected.

International data transfers

Our viralqq servers and payment-processing infrastructure may be located outside your jurisdiction (e.g., Indonesia, Singapore, or other Southeast Asian regions). When you deposit via DANA, e-wallet, mobile banking, or other payment methods, your transaction data may be transmitted internationally as part of the payment settlement process.

By using viralqq, you consent to your personal data being transferred, stored, and processed outside your home country. These transfers are protected by our contractual agreements with payment partners and hosting providers, which require them to maintain equivalent data-protection standards.

Contact us about your data on viralqq

If you have questions about our privacy practices, wish to exercise your data rights, or have a privacy concern, contact our team:

• In-app support: Use the live-chat widget in your viralqq account (available during business hours).
• Email: Submit a privacy inquiry from your account settings; responses typically take 24–48 hours during business days.
• Mailing address: Include your full name, viralqq account email, and a clear description of your privacy request.

We will acknowledge your privacy request within 48 hours and provide a substantive response within 30 days.

Changes to this privacy policy

We may update this viralqq privacy policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you by email (to your registered viralqq account email) or by posting a notice on the platform. Your continued use of viralqq after such notice constitutes your acceptance of the updated policy.

Check this page periodically for updates. Major changes will be highlighted clearly so you can review them.

Summary

We at viralqq collect personal information (email, ID, payment details, betting history) to verify your identity, process deposits and withdrawals, detect fraud, and comply with AML regulations. We protect this data with HTTPS encryption, secure storage, and restricted access. We do not sell your data to advertisers; we share it only with payment processors (local payment, online payment, e-wallet, mobile banking, local payment, and banks) and fraud-detection partners.

You have rights to access, correct, and delete your data (subject to legal retention obligations). Your data may be stored outside your jurisdiction on secure, encrypted servers. If you have privacy questions or wish to exercise your rights, contact viralqq support via in-app chat or email.

By using viralqq, you consent to our privacy practices as described in this policy.