viralqq Terms of Use
When you open a viralqq account, you agree to our terms governing account creation, deposits, withdrawals, bets, and dispute resolution. These terms apply to all viralqq users across all products—football sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).
We at viralqq require that you verify your account via KYC (Know Your Customer) identity checks, fund your account through approved payment channels (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), and comply with applicable laws in your jurisdiction. Our terms set out your rights and obligations, settlement procedures, and how we handle disputes.
Our services are available only where local law permits. You are entirely responsible for confirming that your jurisdiction allows you to use viralqq before opening an account.
Account opening and eligibility on viralqq
To open a viralqq account, you must be of legal age in your jurisdiction and not prohibited by law from gaming or betting. We require you to provide accurate personal information: full legal name, email address, date of birth, and government-issued identification (KTP, passport, or driver's license). You must also verify your residential address using a recent utility bill or bank statement (dated within three months).
Our verification team reviews your KYC documents within 1–2 hours during business days. If documents are unclear or incomplete, we will request clarification via email or in-app notification. Once approved, your account is fully active and you can deposit and place bets.
You are responsible for keeping your account credentials secure. Do not share your password, login link, or authentication code with anyone. If you suspect unauthorized access, reset your password immediately and contact our support team. We are not liable for unauthorized activity on your account if the breach resulted from your own negligence.
Deposits and withdrawals on viralqq
We at viralqq accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits via e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking) are processed instantly. Bank transfers typically settle within 1–3 hours on business days. Public holidays (Idul Fitri, Idul Adha, Imlek) may delay bank settlement.
Once funds are deposited, they are credited to your viralqq account balance and may be used immediately to place bets or play games. Your balance is not held in a separate bank account; it is our operating capital, and we are responsible for safeguarding it in accordance with our terms and applicable law.
To withdraw, you must request funds from your viralqq balance via the Cashier interface. You may only withdraw to the same payment method you used to deposit (or another verified method on file). Withdrawals are subject to a compliance review: we verify that the destination account matches your verified details and that the transaction is reasonable relative to your account history. This review typically takes 24 hours; once approved, the withdrawal is processed the next business day.
Withdrawals during weekends and public holidays may be delayed because our banking partners operate on reduced schedules. Plan ahead if you need funds urgently.
Withdrawal minimum and maximum limits
We enforce minimum withdrawal amounts (typically our welcome offer) and may enforce maximum limits based on your account history and verification status. Check the Cashier interface for current limits.
Bets and settlement of outcomes
When you place a bet on viralqq—whether on Liga 1 football, Piala AFF, Champions League, live roulette, slots, Mobile Legends, Free Fire, or PUBG Mobile—your stake is deducted from your account balance immediately. The bet remains open until the outcome is determined and settled.
We at viralqq settle bets based on official published results from the relevant governing body or tournament operator. For football, settlement follows the final match result as published by the league or federation. For live-dealer games, settlement is based on the actual game play. For slots, settlement is determined by the game's random-number generator. For esports, settlement follows the tournament operator's official result.
Settlement is automatic: once the outcome is confirmed, your account balance is updated within seconds. Winnings are credited to your balance; losing bets are deducted (the stake is already gone). You may not cancel, modify, or reverse a settled bet.
If you believe a bet was settled incorrectly, contact our support team within 7 days of settlement with your bet ID, a screenshot of the bet details, and evidence of the correct outcome (e.g., a link to the official result). We will investigate and respond within 5 business days. If we agree that an error occurred, we will credit the correct payout to your account. If we believe the settlement was correct, we will explain our reasoning and you may escalate the dispute (see Dispute Resolution section below).
Bonus and promotional offers on viralqq
From time to time, we at viralqq may offer promotional bonuses, deposit matches, free spins, or other incentives. These are entirely optional and discretionary. When we offer a bonus, we will publish the terms—including any wagering requirements, validity period, applicable games, and withdrawal conditions—in the promotion details or in an in-app notification.
Bonuses are non-transferable and may not be combined with other offers unless explicitly stated. If you claim a bonus, you agree to meet any stated conditions before you may withdraw funds related to that bonus. We reserve the right to cancel a bonus or forfeit bonus funds if we detect suspicious activity, breach of our terms, or violation of bonus conditions.
We do not guarantee any specific bonus amount or frequency. Promotional terms may change at any time without notice. If a bonus is withdrawn or modified, we will notify you via in-app message or email.
Our viralqq terms define your rights and our obligations—verification first, transparent settlement, and fair dispute handling.
Prohibited conduct on viralqq
We at viralqq prohibit the following conduct:
- Using viralqq on behalf of another person or sharing your account with others.
- Opening multiple accounts to exploit bonuses, circumvent limits, or evade account restrictions.
- Using automated tools, bots, or scripts to access viralqq or place bets.
- Attempting to manipulate odds, game outcomes, or settlement through technical hacking or collusion.
- Depositing funds derived from illegal activities or money laundering.
- Placing bets in jurisdictions where gaming is prohibited or in violation of local law.
- Engaging in abusive or harassing conduct toward our support staff or other users.
- Providing false or misleading information during account setup or KYC verification.
If we detect or suspect any prohibited conduct, we will investigate and may suspend or permanently close your account without notice. Any remaining balance may be forfeited or returned to the source of the deposit, at our discretion. We may also report suspected illegal activity to relevant authorities.
Dispute resolution and viralqq complaints
If you dispute a bet settlement, account balance, withdrawal denial, or other issue, contact our support team via in-app chat or email with a clear description of your complaint and any supporting evidence (screenshots, bet IDs, transaction records). Our team will respond within 5 business days.
We will investigate your complaint and either resolve it (e.g., by crediting funds, correcting a balance, or reversing a restriction) or explain why we believe our original action was correct. If you are not satisfied with our response, you may escalate your complaint to a senior reviewer by replying to the support email. Senior review takes an additional 5–10 business days.
If you remain dissatisfied after our internal review, you may pursue external dispute resolution through local consumer-protection authorities in your jurisdiction. We will cooperate with any legitimate regulatory inquiry. However, we do not submit to private arbitration or external gaming commissions unless required by law in your jurisdiction.
Limitation of liability
We at viralqq provide our platform on an "as is" basis. To the extent permitted by law, we disclaim all warranties, express or implied, regarding the platform's uptime, accuracy, security, or fitness for a particular purpose.
We are not liable for indirect, incidental, consequential, or punitive damages arising from your use of viralqq, including lost profits, lost data, or emotional distress. Our total liability to you for any claim is limited to the amount of funds in your viralqq account at the time of the claim.
Some jurisdictions do not allow limitation of liability. If such a limitation is unenforceable in your jurisdiction, our liability is limited to the maximum extent permitted by your local law.
Jurisdiction and service availability
Our services are available only where local law permits. We do not advertise or target users in jurisdictions where online gaming is prohibited. However, we rely entirely on you to confirm your own legal standing and jurisdiction before opening an account.
By opening a viralqq account, you represent and warrant that (1) you are of legal age in your jurisdiction, (2) you are not prohibited by law from gaming or betting, and (3) your use of viralqq complies with all applicable laws in your jurisdiction. You agree to indemnify and hold us harmless from any claims, fines, or penalties arising from your breach of this warranty or your use of viralqq in violation of local law.
If your jurisdiction's laws change or if we learn that your jurisdiction prohibits gaming, we may suspend or close your account without liability. Any remaining balance will be returned to the original deposit source or held pending your instruction, less any applicable fees.
Data protection and privacy
We at viralqq collect and process personal data (name, email, ID number, address) for account verification, payment processing, and compliance with anti-money-laundering regulations. Your data is protected using HTTPS encryption and secure storage practices. We do not sell or share your data with third parties except where required by law or to process your deposits and withdrawals through payment partners.
For full details on data handling, retention, and your rights, see our Privacy Policy (link in the footer). By opening a viralqq account, you consent to our data practices as described in that policy.
Amendments to our viralqq terms
We may amend these terms at any time. Material changes will be notified to you via email or in-app notification at least 7 days before they take effect. Continued use of viralqq after the amendment effective date constitutes your acceptance of the new terms. If you do not agree with an amendment, you may close your account before the effective date and request a refund of your balance.
Summary of key viralqq terms
Our viralqq terms require account verification, lawful jurisdiction, secure deposits and withdrawals, accurate bet settlement, and prohibition of fraudulent conduct. In exchange, we provide a transparent platform with game information, instant balance updates, responsive customer support, and fair dispute resolution.
When you open a viralqq account, you agree to these terms in their entirety. If any provision conflicts with local law in your jurisdiction, that provision is severed and the remaining terms continue in force.
For questions or clarification, contact our support team via in-app chat or email. Our team is available during business hours and will respond to inquiries within 24 hours.